Refund Policy
Last Updated: Oct 28, 2024
This Refund Policy explains the conditions under which miaumiaumiau.com will issue refunds. By using our service, you agree to this policy. Please read carefully.
1. General Refund Policy
All payments made to miaumiaumiau.com for lost cat alert promotions are generally non-refundable once the advertising campaign has started. Our service involves upfront costs with third-party platforms, making refunds unavailable in most cases.
2. Eligibility for Refunds
Under certain circumstances, we may issue refunds. Refunds will only be considered in the following cases:
- Technical Errors by miaumiaumiau.com: If a technical issue on our end prevents your alert from being properly posted or displayed, we may offer a full or partial refund at our discretion.
- Duplicate Payments: If you accidentally make a duplicate payment for the same alert, please contact us within 48 hours to request a refund for the duplicate charge.
- Platform Outages: If miaumiaumiau.com or the social media platform experiences an extended outage that prevents the alert from being posted or significantly affects its reach, we may issue a partial refund.
3. User Errors and Ineligible Refunds
Refunds are generally not available for user errors. This includes:
- Incorrect Information Submission: We do not provide refunds if incorrect details (such as location or description) are submitted by the user. Users are responsible for verifying the accuracy of their alert information before submission.
- Lack of Results: Since the visibility and effectiveness of social media ads can vary, we cannot guarantee the recovery of lost cats and do not offer refunds based on ad performance or lack of results.
4. Requesting a Refund
To request a refund, please contact our support team at support@miaumiaumiau.com within 48 hours of your campaign’s start. Provide your payment details, alert information, and a detailed explanation of the issue. Refund requests submitted beyond this timeframe may not be considered.
5. Processing Refunds
Approved refunds will be processed within 7-10 business days back to your original payment method. Please note that the timeframe for funds to appear in your account may vary depending on your bank or payment provider.
6. Policy Updates
miaumiaumiau.com reserves the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.
For further assistance, please reach out to us at support@miaumiaumiau.com.